View the My Account Flyer for a user guide for My Account.

Good news: You may elect an automatic premium payment option so that your premium amount will automatically be withdrawn from your bank account via Electronic Funds Transfer (EFT/ACH) on a monthly basis.  This convenient payment option ensures timely receipt of your monthly premium payments.  If you choose this automatic payment service, you will not need to send a monthly premium check to Mercer after this service is set-up. To avoid late payments or lapsed coverage, set up auto-pay today at www.mercermyaccount.com or click on My Account in the upper right corner of the page.

All monthly bills generate the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:

• The bill for October premium is generated on the 1^st Saturday in September and payment will be due October 1.
• If full payment is not received by the October premium due date, 10/1, a second billing notice generates on the 1^st Saturday in October. This billing notice will include the November premium amount in addition to the October amount due.
• October’s premium payment must be received by The Caltech Retiree Service Center no later than October 31^st in order to keep coverage active.

 

Click Here to view a PDF further explaining your premium notice.

We are Mercer and we have partnered with Caltech to provide all of your retiree health benefit administration services. Please feel free to contact us if you have any questions regarding the Caltech Retiree Health Benefits Program.

We handle the administration services for Caltech, please contact us if you have any questions regarding:

• Enrollment status/coverage elections
• Billing statement/payments/signing up for electronic payment
• Plan eligibility information
• Payment information
• Address/phone number changes
• Notifications of deaths
• Termination of coverage for yourself or dependents
• Power of attorney designation/authorized representative

We can be reached at, 1-855-251-0910 Monday – Friday, 5:30 a.m. – 6:00 p.m., Pacific Time.

If you have declared your retirement date please review the following information. Click Here

If there is an address change, please contact the following applicable parties to ensure your records are correct:

• Caltech Retiree Service Center – Medical, Dental, Vision, Life, and HRA Benefits. Please call 1-855-251-0910 Monday – Friday, 5:30 a.m. – 6:00 p.m., Pacific Time.
• TIAA – Manages your retirement savings options. Please call them at 1-800-842-2252 to update your information, or go to TIAA's website.

Click Here for the 2025 Holiday Schedule.

Click Here for the 2025 Electronic Funds Transfer Calendar.